Last Updated: 04/09/2023

1. Introduction

Welcome to Royal Sultan London ("we," "us," or "our"). At Royal Sultan London, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website and services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

2.1. Personal Information: We may collect various types of personal information, including but not limited to your name, address, email address, phone number, and billing information, when you make a purchase or interact with our services.

2.2. Payment Information: We collect payment information (e.g., credit card details) to process and complete your orders securely.

2.3. Browsing Information: We automatically collect certain data when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us enhance your experience and analyze the performance of our website.

2.4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve website functionality and analyze user behavior. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

3.1. Order Processing: We use your information to process and fulfill your orders, including shipping and delivery.

3.2. Customer Support: We may use your information to provide customer support, respond to inquiries, and communicate with you regarding your orders or inquiries.

3.3. Personalization: We use your information to personalize your experience on our website and recommend products or services based on your preferences and browsing history.

3.4. Analytics and Improvements: We analyze user data to improve our services, enhance website functionality, and tailor our marketing efforts.

3.5. Marketing Communications: With your consent, we may send you promotional offers, updates, and newsletters. You can opt out of these communications at any time.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies when visiting their sites.

6. Your Rights

6.1. Access and Correction: You have the right to access, correct, update, or delete your personal information.

6.2. Opt-Out: You can opt out of receiving promotional communications from us at any time.

7. Children's Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant updates by posting the revised policy on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at our customer support email.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the English courts.

By using our website and services, you agree to the terms outlined in this Privacy Policy. We value your trust and are committed to safeguarding your personal information.

Thank you for choosing Royal Sultan London.

Royal Sultan London
Unit 27, Fairway Gardens, Ilford, England, IG1 2QG